User Guide

About shipping method

Shipping method Yamato Transport frozen cool delivery

We plan to ship your order within a week of placing your order.
*For details, please check "About delivery date specification".

*If you pay in advance, the item will be shipped after payment is confirmed.

*Depending on how busy your order is, there may be a slight delay. Please use the above information as a guide.

Free shipping for orders over 10,000 yen

Normal shipping fee
Hokkaido 1,500 yen
Honshu 1,000 yen (*Kanto region 800 yen, Tohoku region 1,200 yen, Chugoku region 1,200 yen)
Shikoku 1,300 yen
Kyushu 1,500 yen
Okinawa 2,200 yen

About delivery date and time specification

◯Estimated shipping time: It will take approximately one week from ordering to shipping.

◯Business days Our business days are from 10:00 to 17:00 on weekdays, excluding Saturdays, Sundays, and holidays.
Please note that we are unable to respond to inquiries or process shipments outside of business hours.

◯Delivery date and time specification We also accept requests for product delivery date and time.
When ordering, please enter your desired date and time in the notes section.

In addition, there are precautions regarding delivery date specification.
Please check the following:

▷Notes - The earliest delivery date varies depending on the delivery address.
Please check the following.

Tohoku region, Kanto region, Chubu region, Kinki region → Next day of shipping date Hokkaido region, Chugoku region, Shikoku region, Kyushu region, Okinawa region,
Other remote islands in each region → Two days after the shipping date

Please also note that depending on the date and time of your order, we may not be able to accommodate your request.

・Please place your order by 2:00 p.m. three business days before your desired delivery date.

・When specifying the delivery date and time, we recommend paying by credit card.
We will ship the item after confirming the payment, so if you pay by bank transfer, it may take some time to confirm the payment.
Please note that it is possible that your desired delivery date and time may not be met.

◯Other If you have any questions other than the above, please contact us.
Please feel free to contact us.

About payment methods

Acceptable payment methods

Credit card / Bank transfer

If paying by bank transfer, the item will be shipped as soon as the payment is confirmed.

About returns

Please note that due to the nature of food products, we cannot accept returns or exchanges due to customer convenience.
We take every possible measure to manufacture our products, but if there are any quality issues such as damage to the product, please contact us using the information below. We will contact you regarding the return/exchange method and send you a new product as soon as possible.
We will bear the shipping costs for returns and exchanges due to defective or incorrect items.

Please note that we are unable to discuss products whose expiration date has passed.